Legal
Privacy Policy
1. Who We Are
This Privacy Policy applies to the website oxadventura.com, operated under the name Phong Nha Journeys. We are an independent editorial resource providing travel information about Phong Nha-Ke Bang National Park, Vietnam. We are not a tour operator and do not process bookings or payments directly.
2. What Information We Collect
2.1 Information You Provide Voluntarily
When you use the contact form on this website, you provide your name, email address, and message content. This information is used solely to respond to your enquiry and is not shared with third parties for marketing purposes.
2.2 Information Collected Automatically
When you visit oxadventura.com, our hosting provider and any analytics tools we use may automatically collect technical data including your IP address (typically in anonymised or truncated form), browser type and version, operating system, referring URL, pages visited, and time of visit. This data helps us understand how readers use the site and identify technical problems.
2.3 Cookies and Local Storage
We use browser local storage (and may use cookies) for the following purposes: storing your cookie consent preference, and (if you have accepted analytics cookies) collecting anonymised usage data via analytics software. See our Cookie Policy for full details.
3. How We Use Your Information
- To respond to contact form submissions: We use your name and email address only to reply to your message.
- To improve the website: Aggregated, anonymised analytics data helps us identify the most useful pages, fix broken links, and understand how visitors find our content.
- To comply with legal obligations: We may retain records as required by applicable law.
We do not sell, rent, or share your personal data with third parties for their own marketing purposes.
4. Legal Basis for Processing (GDPR)
For visitors in the European Economic Area, we process personal data on the following legal bases:
- Legitimate interests — for anonymised analytics that help us maintain a functional, accurate website.
- Consent — for any non-essential cookies or analytics tools, collected via our cookie consent banner. You may withdraw consent at any time.
- Contract performance — to respond to contact form messages you initiate.
5. Data Retention
Contact form messages are retained for up to 12 months to allow follow-up correspondence, then deleted. Anonymised analytics data may be retained for up to 26 months in aggregated form. Server access logs are typically retained for up to 30 days by our hosting provider.
6. Third-Party Services
This site may use third-party services including:
- Analytics providers (such as Google Analytics or a privacy-focused alternative) — to collect anonymised usage data. These providers may set cookies if you have accepted analytics cookies.
- Content Delivery Networks (CDNs) — for serving fonts (Google Fonts) and images (Unsplash). When your browser loads these resources, your IP address may be transmitted to the CDN provider. We use CDN resources in good faith and display this notice as required by transparency standards.
- Affiliate platforms — if you click an affiliate link and complete a booking, the operator or booking platform may collect data according to their own privacy policies. We are not responsible for data collected by third-party websites.
7. Your Rights
Depending on your location, you may have rights including: accessing the personal data we hold about you; requesting correction of inaccurate data; requesting deletion of your data; objecting to processing; and lodging a complaint with a supervisory authority. To exercise any of these rights, contact us via our contact page.
8. International Data Transfers
Our hosting provider and analytics tools may process data on servers outside your country of residence. Where data is transferred outside the EEA, we rely on standard contractual clauses or other lawful mechanisms as required by GDPR.
9. Children's Privacy
This website is not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has submitted personal data to us, please contact us and we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be indicated by updating the "Last updated" date at the top of this page. We encourage you to review this page periodically.
11. Contact
For any privacy-related questions, please use our contact form. We will respond within 30 days.